PRIVACY policy.
RGV Compound respects your privacy. This policy explains what information we collect through rgvcompound.com, how we use it, and the choices available to visitors and customers.
Information We Collect
We collect information you provide when you place an order, create an account, contact support, subscribe to updates, complete verification steps, or submit a form. This may include your name, email address, phone number, billing details, shipping details, order history, verification acknowledgments, and messages you send to us.
We may also collect technical information such as IP address, browser type, device details, pages visited, session activity, referral source, and cart activity. This helps us operate the website, protect against abuse, and improve the shopping experience.
How We Use Information
We use information to process orders, maintain account access, provide customer support, send transactional emails, support compliance records, improve website performance, prevent fraud, and meet business, legal, tax, or recordkeeping obligations.
If you subscribe to marketing emails, we may send product updates or announcements. You can unsubscribe from marketing emails at any time.
Payments and Service Providers
Payment details are handled by payment processors and related service providers. We do not intentionally store full payment card numbers on our website.
We may share necessary information with providers that help us run the store, including hosting, payment processing, shipping, email delivery, analytics, security, compliance tools, fraud prevention, and customer support platforms. These providers are expected to use information only to provide services to us.
Cookies
Our website uses cookies and similar technologies to keep the cart working, maintain sessions, remember preferences, support verification, measure traffic, and protect the site. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.
Retention and Security
We keep order, account, support, verification, and compliance records for as long as needed to operate the business, resolve issues, satisfy legal or tax requirements, and protect the website.
We use reasonable safeguards to protect information, but no online system can be guaranteed completely secure.
Your Choices
You may request access, correction, or deletion of personal information by contacting us. Some information may need to be retained for order, security, legal, tax, or compliance reasons.
This website is intended for adults and qualified research purchasers. We do not knowingly collect information from children.
Contact
Questions about this Privacy Policy can be sent to support@rgvcompound.com.